DSK Hospital (DSKH) is a sister concern of Dushtha Shasthya Kendra (DSK), a Non-profit, Non-political, Development Organization established in late 1989. This was the legal formalization of development initiatives undertaken by DSK founding members in the early eighties by rendering Primary Healthcare Services for the Slum Dwellers to improve their quality of life under the banner of “Niramoy Free Friday Clinic”. Being registered as an NGO, DSK consolidated and continued healthcare services based on both static and satellite centers with an aspiration to organize hospital-based secondary healthcare services for the urban poor and disadvantaged communities at a low and affordable cost. Its dream came into reality in 1999 with the establishment of the long waiting hospital named “DSK Hospital” at a rental house in Dhaka with financial support from the Swiss Red Cross (SRC).
Poor and Low-income communities receive clinic-based quality healthcare services at an affordable cost.
Organize and manage modern hospital facilities to offer quality healthcare services to the poor and low-income communities at an affordable cost that would contribute to the government effort in developing a standard health delivery system aiming to build a healthy nation.
Upon withdrawal of donor support after 5 years, DSK took the sole responsibility and challenge to manage the hospital. At present DSKH is a 28 Bedded general hospital functioning at its own building at PC Culture Housing Society, Ring Road, Shyamoli, Dhaka. Its facilities and services include Outpatient and Inpatient services, Pathology, X-ray, ECG, Ultrasonography, Laparoscopy; one Emergency Room, 2 well equipped Operation Theaters and post-operation room, 24 hour Ambulance service; Consultation services by qualified and experienced consultants on Medicine, Surgery, Obstetrics & Gynecology, Pediatrics, Orthopedics, Cardiology, Urology, Nephrology, Hematology, Diabetology, ENT, Skin & VD etc. 50 specialist doctors of different disciplines are engaged with DSKH, attend chambers, visit indoor patients and perform operations on a regular basis. The hospital is managed by a team of skilled and committed staff under the guidance of a 5 member Management Board.
Patients from surrounding areas as well as from different urban and peri-urban low-income communities come here for treatment. Some poor patients unable to afford treatment costs at other hospitals are referred to DSKH by the concerned consultants. Besides, members of the DSK Micro-credit Program and their eligible family members receive treatment at DSKH under a referral system. During the last 5 years, a total of 21658 patients received treatment at DSK Hospital. Out of that 6923 were indoor patients, 2682 patients received surgical treatment. Patients referred from the Micro-credit Program are getting reimbursement up to Tk. 10,000 (ten thousand) of their treatment cost under the Micro-Health Insurance Policy of the program.
Poor fund: DSK believes that health is a right, not privilege and no one should be deprived of his or her health rights only due to lack of money. In line with this DSKH operates a poor fund to support those extremely poor patients who are unable to pay the treatment cost.
At the moment, the major challenge is to maximize utilization of the hospital facilities and services by reaching more people and thus make DSKH a sustainable one. As DSKH offers services at a comparatively low price, it can earn up to 70% of the management cost, the rest 30% is subsidized by DSK. We are striving to reach a Break-Even Position (No Loss, No Profit) maintaining the quality of services. To achieve that goal various initiatives are being taken.
To reach more people with low-cost services “Free Medical Camps” are being organized in different low-income communities in collaboration with DSK Micro-credit Branch Offices. Besides, health camps are organized at the hospital on different National and International Days. As part of promotional activities, Package Services have been offered to all at a discounted rate against a Healthcard for Tk. 200 (Two hundred only) for I year.
To improve quality of services old equipment and instruments are being replaced by procuring modern equipment and instruments on a regular basis. In-Service Training and Refreshers Courses are being organized for skill development of the staff members. Beside frequent monitoring and supervision, motivational activities are being undertaken to inspire staff members for better performance through regular staff meetings. To get feedback from patients/ attendants besides installation of a Complain Box in a front place, an exit interview system has been introduced. At the time of patient release, the patient/ attendant is interviewed on quality of services, cleanliness and responsiveness of staff members at time of emergency using a structured questionnaire. Follow-up on health status of discharged patients is also taken over telephone within two weeks of release.